Monday, April 07, 2008

Tucson: Job Opening at Fox Tucson Theatre, Front of House Manager

From: Charity LaPonsie []
Sent: Monday, April 07, 2008 11:17 AM
Subject: Job Opening at Fox Tucson Theatre




Job Description

Position Title: Front of House Manager (1 FTE)

Reports to:  Executive Director

Job Summary

The Front of House Manager is the primary on-site public representative of the Fox Theatre at every event, ensuring a clean, welcoming, and safe environment for all Fox guests. They ensure excellent customer service among front of house staff, as well as ensure a clean, friendly and well-stocked front of house (including concessions and bar) for all Fox events.


House Management:

  • Coordinates with upper management on event scheduling and preparation requirements according to rental agreements.
  • Provides pre-event set up and on-site service at all Fox events.
  • Troubleshoots any issues that may arise during an event and notifies key staff of action needed.
  • Schedules, trains and supervises cleaning crew, security staff and volunteer ushers. Ensures proper staffing for all events.
  • Ensures coordination among theatre technical staff, box office and event managers.
  • Greets people as they arrive in the theatre and directs them to the right area.  This might include volunteers, guests, promoters, photographers, media and other people working at the event.
  • Ensures that all events begin on schedule.
  • Monitors all activity in the lobby, auditorium, and other areas.
  • Ensures all guests exit the theatre in an orderly fashion and that the theatre is prepared for closure.
  • Helps move furniture, equipment, and supplies as needed.

Concession Management:

  • Ensures a clean, friendly, and well-stocked concessions and bar for all Fox events.
  • Ensures excellent customer service by all staff who work concessions and bar.
  • Hires, supervises and trains bartenders and concessions staff.
  • Ensures proper staffing of all concessions areas as needed for events. 
  • Ensures that rental customer expectations are met regarding concessions.
  • Maintains concessions inventory.  Orders supplies and concession items.
  • Prepares reports for concessions sales and submits them to the accounting department.
  • Ensures proper cash handling procedures.

Requirements:  Candidate must be high energy, good with people, able to multi-task, and work well under pressure. Excellent customer service skills and ability to train others in excellent customer service.  Experience operating a cash register. Computer proficiency needed.  Theatre experience a plus. Bilingual English/Spanish desirable.  This job may include heavy lifting and late hours. 

Please, no phone calls.  You may send electronic copies of resume, cover letter and references to  Mail hard copies to:

Fox Tucson Theatre

Attn: Julie Ragland

P.O. Box 1008

Tucson, AZ 85702


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