Tucson: Job Opening at Fox Tucson Theatre, Front of House Manager

From: Charity LaPonsie [mailto:charity@foxtucsontheatre.org]
Sent: Monday, April 07, 2008 11:17 AM
Subject: Job Opening at Fox Tucson Theatre

REPLY TO: Julie@foxtucsontheatre.org

 

 

Job Description

Position Title: Front of House Manager (1 FTE)

Reports to:  Executive Director

Job Summary

The Front of House Manager is the primary on-site public representative of the Fox Theatre at every event, ensuring a clean, welcoming, and safe environment for all Fox guests. They ensure excellent customer service among front of house staff, as well as ensure a clean, friendly and well-stocked front of house (including concessions and bar) for all Fox events.

Details

House Management:

• Coordinates with upper management on event scheduling and preparation requirements according to rental agreements.
• Provides pre-event set up and on-site service at all Fox events.
• Troubleshoots any issues that may arise during an event and notifies key staff of action needed.
• Schedules, trains and supervises cleaning crew, security staff and volunteer ushers. Ensures proper staffing for all events.
• Ensures coordination among theatre technical staff, box office and event managers.
• Greets people as they arrive in the theatre and directs them to the right area.  This might include volunteers, guests, promoters, photographers, media and other people working at the event.
• Ensures that all events begin on schedule.
• Monitors all activity in the lobby, auditorium, and other areas.
• Ensures all guests exit the theatre in an orderly fashion and that the theatre is prepared for closure.
• Helps move furniture, equipment, and supplies as needed.

Concession Management:

• Ensures a clean, friendly, and well-stocked concessions and bar for all Fox events.
• Ensures excellent customer service by all staff who work concessions and bar.
• Hires, supervises and trains bartenders and concessions staff.
• Ensures proper staffing of all concessions areas as needed for events. 
• Ensures that rental customer expectations are met regarding concessions.
• Maintains concessions inventory.  Orders supplies and concession items.
• Prepares reports for concessions sales and submits them to the accounting department.
• Ensures proper cash handling procedures.

Requirements:  Candidate must be high energy, good with people, able to multi-task, and work well under pressure. Excellent customer service skills and ability to train others in excellent customer service.  Experience operating a cash register. Computer proficiency needed.  Theatre experience a plus. Bilingual English/Spanish desirable.  This job may include heavy lifting and late hours. 

Please, no phone calls.  You may send electronic copies of resume, cover letter and references to Julie@foxtucsontheatre.org.  Mail hard copies to:

Fox Tucson Theatre

Attn: Julie Ragland

P.O. Box 1008

Tucson, AZ 85702

 

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